Last updated: [DATE]
This policy explains how cancellations, refunds, and trip disruptions are handled for all bookings made through travelglobeusa.co.in, operated by [LEGAL ENTITY NAME].
Cancellation Fee Schedule
| Notice Before Departure | Refund Amount |
|---|---|
| 30+ days | 90% refund (10% administrative/banking fee deducted) |
| 15–29 days | 50% refund |
| 7–14 days | 25% refund |
| Under 7 days / no-show | 0% — non-refundable |
Note: Any non-refundable third-party costs already paid on your behalf — such as flights, tatkal/rail bookings, national park or safari permits, and similar pre-paid supplier costs — are deducted from the total booking value before the applicable percentage above is calculated.
How to Cancel
Cancellation requests must be submitted in writing by email to [CANCELLATION/SUPPORT EMAIL ADDRESS]. Phone or verbal cancellation requests are not accepted for processing. The effective cancellation date is the date we receive your written request — not the date the trip was originally booked.
Refund Processing
- Approved refunds are processed within 7–14 business days of written confirmation.
- Refunds are returned to the original payment method used at booking.
- Payment gateway fees and banking convenience charges, where applied, are non-refundable and will be deducted from the refunded amount.
Force Majeure
If a trip is disrupted or cannot proceed due to natural disasters, extreme weather, pandemic-related restrictions, strikes, political unrest, or government travel restrictions:
- We are not able to guarantee a full cash refund, since many of our suppliers (hotels, airlines, permit authorities, ground operators) apply their own non-refundable terms that are outside our control.
- Where value can be recovered from suppliers, we will offer, at our discretion, either a credit shell (valid for 12 months from the date of issue, redeemable against a future booking) or a cash refund net of non-recoverable third-party costs.
- Any additional costs a Traveler incurs as a result of a force majeure event (e.g. emergency accommodation, rebooked flights) are the Traveler’s own responsibility unless we agree otherwise in writing.
Non-Refundable Items
Regardless of notice period, the following are generally non-refundable once booked, as our suppliers do not refund them to us:
- Domestic and international flights
- Government permits and park/safari entry fees
- Non-refundable hotel deposits during high-peak season, where specified at time of booking
- Any other cost explicitly marked “non-refundable” on your booking confirmation
Questions?
Contact us at [SUPPORT EMAIL ADDRESS] or [BUSINESS PHONE NUMBER]. If your concern remains unresolved, see our Grievance Redressal process.